Returns & Refund Policy

1. 7-Day Hassle-Free Replacement

At Gadget store, customer satisfaction and authentic technology are our top priorities. If your product arrives damaged, defective, incomplete, or does not match the product specifications described, you may request an exchange or replacement within 7 calendar days from the date of package delivery.

2. Eligibility Criteria for Returns

To qualify for a valid return or exchange, the item must:

• Be in its original condition, unmarred and unmodified, with all original security seals, warranty stickers, and tags intact.
• Include all original packaging, manufacturer boxes, user manuals, accessories, and promotional gifts.
• Be accompanied by proof of purchase, such as the digital invoice number or order confirmation email.

3. Refund Settlement & Processing Time

Once your returned item is received at our diagnostics hub and passes verification (typically within 24–48 hours), your refund will be disbursed through the original payment method:

• bKash / Nagad Mobile Banking: Credited within 2 to 3 business days.
• Credit / Debit Card Online Payments: Issued within 5 to 7 banking days, depending on your card issuer.
• Cash on Delivery (COD): Reimbursed via secure mobile wallet (bKash/Nagad) or direct bank transfer.

4. How to Submit a Return Request

You can easily open a return request from your customer dashboard under My Orders > Report Issue, or by submitting a ticket through our Support portal. Our customer support team responds promptly within 12 hours.