প্রাইভেসি পলিসি

Bebsai is a software-as-a-service platform operated by:

In this Policy, “Bebsai”, “we”, “our” and “us” refer to the entity operating the Bebsai platform.

We may collect and process the following categories of information.

When you register or use Bebsai, we may collect:

• Name.
• Email address.
• Phone number.
• Business name.
• Login and account information.
• Account preferences and settings.
• Subscription and account status.

To provide the platform's business management services, we may process information you add to your Bebsai account, including:

• Store name and store details.
• Business address and contact information.
• Product names, descriptions, prices and images.
• Product categories and inventory information.
• Store settings and business configurations.
• Sales and operational information.

Depending on the features you use, Bebsai may process business records such as:

• Order IDs and order details.
• Product and quantity information.
• Customer names and contact details.
• Delivery addresses supplied by you or your customers.
• Order status and fulfilment information.
• Customer communications and relevant support records.

We may collect:

• Subscription plan and billing status.
• Invoices and transaction references.
• Payment status and payment history.
• AI consumption records and usage information.
• Billing contact information.

Payment card or banking credentials may be collected and processed directly by a third-party payment provider. Bebsai does not intend to store complete payment credentials unless expressly disclosed and lawfully required.

We may collect technical information necessary to operate, secure and improve the platform, including:

• IP address.
• Device and browser information.
• Log-in activity.
• Platform usage and feature activity.
• Error logs and diagnostic information.
• Cookies or similar technologies, where used.

Bebsai may use information for the following purposes:

• Creating and managing user accounts.
• Providing access to subscriptions and platform features.
• Creating and managing online stores.
• Processing store, product and order information.
• Providing business management and automation tools.
• Calculating subscription and AI consumption charges.
• Generating invoices and maintaining billing records.
• Providing customer support.
• Maintaining platform security and preventing misuse.
• Diagnosing technical issues and improving performance.
• Communicating service announcements, billing updates and important notices.
• Meeting legal, regulatory and contractual obligations.

We will not use personal information for unrelated purposes where such use is not permitted by applicable law.

Bebsai may store and process business information that you upload or create through the platform, including store details, product details, order details and customer information.

You generally retain ownership of your business content and records.

Depending on the nature of the information and the purpose of processing, Bebsai may act as a service provider or data processor on your behalf, while you may be responsible for determining why and how your own customers' information is collected and used.

You are responsible for:

• Providing appropriate privacy notices to your customers.
• Obtaining consent or another lawful basis where required.
• Ensuring that customer information is accurate and lawfully collected.
• Using customer information only for permitted purposes.
• Complying with applicable privacy, marketing and consumer-protection requirements.

Bebsai will process information within its systems as necessary to provide the services, meet legal obligations and protect the platform.

Bebsai may integrate with or provide connections to third-party platforms and services, including:

• Facebook and Meta services.
• Instagram.
• WhatsApp and WhatsApp Business.
• TikTok.
• Payment gateways and financial service providers.
• Courier and logistics companies.
• Cloud hosting, analytics, communication and other technology providers.

When you connect or use a third-party service, information may be shared with or received from that provider according to the permissions you grant, the integration settings and the relevant provider's policies.

Each third-party provider independently operates its own services and determines its own privacy practices. Its collection, use, storage, retention, disclosure and security of information are governed by its own privacy policy and terms.

Bebsai does not control the independent privacy practices or internal data-processing decisions of these third parties and cannot accept responsibility for their independent actions or omissions.

You should review the applicable privacy policies and terms of each third-party service before connecting it to Bebsai.

However, this does not remove Bebsai's responsibility for information that Bebsai itself collects, receives, stores or processes, or for obligations arising from Bebsai's own actions and legal duties.

Bebsai does not sell your personal information as a business practice.

We may share information in limited circumstances, including:

• With technology and infrastructure providers that help us operate the platform.
• With third-party services that you choose to connect.
• With payment providers to verify or process transactions.
• With service providers supporting customer support, security, communication or analytics.
• Where required by law, court order or a lawful request from an authorised authority.
• Where necessary to protect Bebsai, our users, customers or the public from fraud, security threats or unlawful activities.

Where third parties process information on Bebsai's behalf, we will take appropriate steps to establish suitable contractual and security arrangements as required by applicable law.

Bebsai uses reasonable technical and organisational measures designed to protect information stored within its systems against unauthorised access, disclosure, alteration, loss or misuse.

These measures may include access controls, authentication, system monitoring, secure infrastructure and other safeguards appropriate to the nature of the information.

No online service or storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security, but we aim to maintain appropriate safeguards and address security issues when identified.

We retain information for as long as reasonably necessary to:

• Provide the services.
• Maintain your account and business records.
• Meet billing, accounting and legal obligations.
• Resolve disputes.
• Enforce our agreements.
• Maintain platform security and prevent fraud.

When information is no longer required, we may delete, anonymise or securely dispose of it, subject to applicable legal requirements, legitimate operational needs and any applicable retention obligations.

Some information may remain in backups for a limited period before being overwritten or securely removed.

Subject to applicable law, you may request access to, correction of or deletion of personal information held by Bebsai.

You may also request information about how your data is processed or raise concerns about its use.

To submit a request, contact:

Email: info@bebsai.com

We may need to verify your identity and account ownership before responding. Some information may need to be retained where required by law or for legitimate contractual, security or dispute-resolution purposes.

Where information relates to your own customers, you may need to submit the request on their behalf only where you are legally authorised to do so.

Bebsai may use cookies or similar technologies to:

• Maintain login sessions.
• Remember user preferences.
• Support essential platform functionality.
• Improve performance and usability.
• Understand platform usage.
• Support security and fraud prevention.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of the website or platform.

Where required, Bebsai will provide appropriate information or consent options for non-essential cookies and similar technologies.

Some infrastructure, hosting or third-party service providers may process or store information outside Bangladesh.

Where personal information is transferred or processed across borders, Bebsai will take steps required by applicable law, including any applicable conditions, safeguards or restrictions on international transfers.

The location and processing practices of external platforms are also subject to their own policies and applicable legal obligations.

Bebsai is designed for business users and is not intended for children who are not legally capable of entering into the relevant service agreement.

We do not knowingly seek to collect children's personal information for independent account registration. If we become aware that such information has been collected inappropriately, we will take reasonable steps to address it in accordance with applicable law.

We may send service-related communications, including account notices, billing information, security alerts, product updates and support messages.

Where permitted by law, we may also send promotional communications. You may opt out of promotional messages using the available unsubscribe method or by contacting us.

Opting out of promotional messages will not prevent us from sending essential service or account communications.

We may update this Privacy Policy to reflect changes in our services, technology, business operations or legal requirements.

The updated version will be published on our website with a revised “Last Updated” date. Where a material change affects how your information is processed, we will seek to provide appropriate notice.

If you have questions, concerns or requests regarding this Privacy Policy or your information, contact: