Terms and Conditions

Bebsai provides digital infrastructure and software tools that may include:

• Online storefront creation and management.
• Store-specific Bebsai subdomains.
• Product catalogue and inventory management.
• Order management and business operations tools.
• Automated courier booking through supported third-party courier integrations.
• Payment gateway integrations and transaction-status verification.
• Social commerce integrations, including supported Facebook, Instagram, WhatsApp and TikTok services.
• Server-side tracking integrations, including Meta Conversion API (CAPI), where supported.
• Business automation and communication tools.
• AI-powered features and services, subject to applicable subscription plans and consumption charges.
• Reporting, analytics and other business management tools.

The availability of individual features depends on your subscription plan, promotional offer, technical compatibility, third-party permissions and service availability.

Bebsai provides software infrastructure and access to supported integrations. It does not itself operate as a courier company, bank, payment gateway, social media platform or telecommunications provider.

Bebsai may introduce, modify, replace or discontinue features in accordance with these Terms.

To use Bebsai, you must create a merchant account and provide accurate, complete and current information.

You may be required to provide:

• Your full name or authorised representative's name.
• Business or store name.
• Valid phone number and email address.
• Business address and relevant contact information.
• Other information reasonably required for account verification, security or service activation.

You agree to:

• Provide truthful and accurate registration information.
• Keep your account information updated.
• Maintain the confidentiality of your login credentials.
• Prevent unauthorised access to your account.
• Notify Bebsai promptly if you suspect unauthorized access or a security incident.
• Ensure that anyone using your account is authorised to do so.

You are responsible for activities conducted through your account, except to the extent that such activities result from Bebsai's breach of its own obligations or applicable law.

Bebsai may restrict registration, request additional verification or suspend an account where information appears false, misleading, incomplete or associated with suspicious activity.

Bebsai may provide merchants with a unique storefront address or subdomain under the Bebsai domain as part of eligible subscription packages.

For example:

A Bebsai subdomain is a subscription-linked service and is not included in every account or free offering unless expressly stated in the applicable offer.

All Bebsai-provided subdomains remain part of Bebsai's domain infrastructure and are not owned by the merchant.

Your subscription grants you a limited, non-exclusive, non-transferable and revocable right to use the allocated subdomain for operating your storefront while your eligible subscription remains active.

You may not:

• Sell, transfer, rent or sublicense your allocated subdomain.
• Use a subdomain in a way that infringes another party's rights.
• Use a misleading, impersonating or unlawful store name.
• Attempt to interfere with Bebsai's domain infrastructure or DNS configuration.
• Claim ownership of the Bebsai domain or its underlying infrastructure.

The subdomain service remains available only while the merchant has an active subscription package that includes the subdomain feature.

If the subscription expires, is cancelled, is not renewed or is terminated, the merchant's right to use the associated subdomain ends.

Following subscription expiry or termination, Bebsai may disable the storefront, restrict public access, reclaim the subdomain or make it available for reassignment.

Merchants who require continued storefront access must maintain an eligible active subscription.

Where custom-domain functionality is supported, merchants remain responsible for domain registration, renewal, ownership and related registrar charges.

Bebsai does not acquire ownership of a merchant's independently registered domain simply because it is connected to the Platform.

Bebsai may offer different subscription plans, including free trials, monthly subscriptions and discounted annual subscriptions.

The available features, usage limits, pricing, trial eligibility and subscription conditions will be communicated on the relevant pricing page, account dashboard or promotional offer.

Bebsai may offer eligible new merchants a free trial generally ranging from 7 to 14 days, depending on the applicable promotional offer or campaign.

The trial duration is dynamic and is not a fixed entitlement for every merchant or account.

The actual trial duration, start date, available features and applicable conditions will be displayed or communicated at the time the offer is made.

Bebsai reserves the right to change, limit, suspend or discontinue promotional trial offers, subject to applicable law and any offer terms already accepted by the merchant.

The features available during a free trial depend on the applicable offer and company policy.

A trial may provide access to selected Platform features or broader functionality for evaluation purposes.

AI-powered features and AI consumption credits during a free trial are governed by Bebsai's prevailing company policy and the specific promotional offer.

Free trial access does not automatically include unlimited AI usage, unlimited integrations, unlimited transactions or permanent access to subscription features.

A subdomain is available during a trial only where the applicable offer expressly includes an eligible subscription package with that feature.

After the free trial expires, continued access to paid subscription features requires an active subscription.

Subscriptions may be available on:

• Monthly billing; or
• Annual billing.

Annual subscription plans may be offered at discounted prices compared with the equivalent monthly subscription pricing.

The applicable price, discount, features, billing period and renewal conditions will be displayed when the subscription is purchased.

Any annual discount is subject to the specific offer and plan conditions applicable at the time of purchase.

Merchants may upgrade or downgrade their subscription through the available store administration dashboard or another method provided by Bebsai.

Subscription upgrades do not necessarily take effect immediately. An upgrade may become effective after an applicable cooldown period determined by Bebsai's billing and subscription management system.

The applicable cooldown period and effective date will be communicated through the Platform or during the upgrade process.

Until the upgrade becomes effective, the merchant's existing subscription features and limits may continue to apply.

Any price adjustment, additional charge or billing-cycle change resulting from a plan change will be communicated through the applicable billing process.

Downgrades may result in reduced feature access, lower usage limits or removal of features included in the previous plan.

Merchants may request cancellation of future subscription renewals through the available dashboard functionality or by contacting Bebsai support.

Unless otherwise stated in the applicable plan:

• Cancellation prevents future renewals.
• Existing paid access may continue until the end of the current subscription period.
• Fees already paid for an active subscription are non-refundable.
• Subscription-linked subdomain access ends when the subscription package ends.
• Charges incurred before cancellation, including AI consumption charges, remain payable.

Further details are provided in the Bebsai Return & Refund Policy.

You agree to pay all subscription fees and other charges applicable to your selected plan.

Bebsai may charge for subscription access and separately purchased digital credits for AI-powered services.

Subscription fees are charged according to the selected monthly or annual billing cycle.

The applicable subscription price and included features will be displayed during purchase or in your account dashboard.

Bebsai operates a prepaid, credit-based system for applicable AI-powered features.

Under this system:

• Merchants purchase AI credits in advance.
• AI credits represent usage capacity associated with the applicable token-based consumption system.
• AI usage consumes credits according to the applicable consumption rates.
• The amount of credits consumed depends on the relevant AI service and actual usage.
• Merchants can monitor their available credit balance and usage through the Platform, where the relevant information is provided.

The conversion between AI usage, tokens and credits is determined by Bebsai's applicable pricing and consumption rules.

When a merchant's available AI credit balance is exhausted or insufficient, the merchant may purchase additional credits through the available top-up functionality.

AI-powered services that require credits may become unavailable or restricted until sufficient credits are available.

Purchasing additional AI credits is separate from purchasing or renewing a subscription unless a particular subscription offer expressly includes an AI credit allowance.

AI consumption rates, token-to-credit calculations, supported AI features and top-up prices may vary depending on the service and the applicable pricing policy.

Bebsai may revise its AI consumption rates or credit packages by providing appropriate notice through the Platform or relevant pricing information.

Merchants are responsible for monitoring their credit balance and usage.

Any special rules regarding promotional credits, expiry, unused balances or credit adjustments will be communicated through the applicable credit package or company policy.

Bebsai may issue invoices or billing statements showing subscription fees, AI credit purchases and other applicable charges.

You agree to pay the amount due by the stated payment deadline.

Failure to pay applicable subscription fees may result in restricted access, suspension or termination of subscription services.

Bebsai may revise subscription plans, pricing, AI credit packages, consumption rates or other fees.

Where a change affects an existing subscription, Bebsai will seek to provide reasonable prior notice. Unless otherwise required by law or agreed separately, revised recurring fees will apply from the next applicable billing cycle.

Bebsai may provide integrations with supported third-party payment gateways to enable merchants to accept payments through their online storefronts.

Depending on the gateway and integration, Bebsai may facilitate technical functions such as:

• Payment gateway connection and configuration.
• Checkout or payment initiation.
• Transaction-status verification.
• Payment notifications.
• Automated order-status updates.
• Others supported payment-related automation.

Bebsai is a technology platform and is not a bank, financial institution, payment gateway or money transfer service.

Where supported, merchants connect their own payment gateway accounts to the Platform.

Funds from customer transactions are settled directly to the merchant's connected gateway or financial account according to the relevant payment provider's settlement process.

Bebsai does not guarantee settlement timelines, payment approval, transaction success or the availability of any particular payment method.

Merchants are responsible for:

• Creating and maintaining valid payment gateway accounts.
• Completing required identity and business verification.
• Providing accurate settlement account information.
• Complying with the payment provider's terms and requirements.
• Handling customer payment disputes, chargebacks and transaction-related complaints where applicable.
• Ensuring that their products and business activities are permitted by the payment provider.

Payment gateways independently control their payment processing systems, transaction fees, settlement processes, risk assessments, verification requirements and service availability.

Bebsai is not responsible for payment failures, settlement delays, account restrictions, chargebacks or other independent decisions made by a third-party payment provider, except where the issue arises from Bebsai's own breach of its obligations or applicable law.

Bebsai may provide automated courier booking and other logistics-related tools through supported third-party courier APIs.

These integrations may allow merchants to:

• Create courier booking requests.
• Submit shipment information.
• Generate consignment or tracking references.
• Retrieve shipment status, where supported.
• Manage delivery-related information through the Platform.

Bebsai provides the software interface and integration infrastructure. Physical parcel collection, transportation and delivery are performed by the relevant courier company.

Merchants are responsible for:

• Providing accurate recipient and sender information.
• Entering correct parcel weight, dimensions and product descriptions.
• Following courier packaging requirements.
• Complying with courier service areas and delivery conditions.
• Ensuring that parcels do not contain prohibited or restricted goods.
• Paying applicable courier charges.
• Following the courier's return, cancellation and claims procedures.

Courier companies independently determine their delivery coverage, rates, delivery timelines, parcel handling procedures, prohibited goods lists and claims policies.

Bebsai does not guarantee parcel collection, delivery time, successful delivery, cash collection or settlement.

Bebsai is not responsible for parcel loss, damage, theft, delays, failed delivery, courier charges or settlement disputes caused by a third-party courier, except to the extent that responsibility arises from Bebsai's own acts or obligations under applicable law.

Merchants must raise courier-specific complaints or claims with the relevant courier provider.

Bebsai may provide integrations with external platforms and services, including:

• Facebook.
• Instagram.
• WhatsApp and WhatsApp Business.
• TikTok.
• Meta business tools.
• Others supported social commerce and communication platforms.

These integrations may enable supported functions such as message management, business communication, order-related workflows, product synchronisation, customer interaction or automation.

Merchants are responsible for maintaining valid third-party accounts and granting the permissions required to connect those accounts to Bebsai.

You must comply with the applicable terms, developer policies, commerce policies, messaging policies, advertising rules and other requirements of each external provider.

Third-party platforms may change their APIs, permissions, technical requirements, pricing, policies or availability at any time.

Such changes may affect or disable certain Bebsai integrations.

Bebsai will make reasonable efforts to maintain supported integrations but does not guarantee that any third-party service or integration will remain continuously available.

Facebook, Instagram, WhatsApp, TikTok and other external platforms are independently operated services.

Their terms, privacy policies, data-processing practices and platform decisions are outside Bebsai's direct control.

Merchants are responsible for reviewing and complying with the policies applicable to their own accounts and activities.

Bebsai may offer tracking and analytics integrations, including server-side event tracking through Meta Conversion API (CAPI), where supported.

These tools may help merchants transmit relevant event information to connected advertising or analytics platforms.

Merchants are responsible for:

• Configuring their tracking integrations correctly.
• Obtaining required permissions and consents.
• Providing appropriate privacy disclosures to their website visitors and customers.
• Ensuring that transmitted information is lawful and accurate.
• Following the applicable advertising platform's policies.
• Avoiding the transmission of prohibited, unnecessary or unauthorised personal information.

Bebsai does not guarantee advertising performance, conversion rates, campaign results, attribution accuracy or the continued availability of third-party tracking APIs.

The relevant third-party platform independently controls how it receives and processes transmitted information under its own terms and policies.

Merchants must use Bebsai only for lawful business activities.

The Platform must not be used to sell, promote, distribute or facilitate products, services or activities that are illegal, fraudulent, harmful or prohibited by applicable law or relevant third-party providers.

Prohibited activities include, but are not limited to:

• Counterfeit, pirated or unlawfully branded goods.
• Illegal drugs, controlled substances or unauthorised pharmaceuticals.
• Unauthorised weapons, ammunition and prohibited weapon accessories.
• Explosives and hazardous or prohibited materials.
• Stolen goods or goods obtained through unlawful means.
• Fraudulent schemes, scams or deceptive business practices.
• Misleading product descriptions, false advertising or impersonation.
• Unauthorised collection, use or disclosure of personal information.
• Spam, phishing, malware or abusive communications.
• Activities involving exploitation, discrimination or unlawful harm.
• Any product or service prohibited by applicable payment gateway, courier, social media or other third-party provider policies.

Bebsai may maintain additional restricted-product or acceptable-use requirements based on legal obligations, platform safety and third-party integration rules.

Where Bebsai reasonably believes that a merchant has violated this section, Bebsai may:

• Remove or restrict access to the relevant content.
• Disable a specific integration.
• Suspend a storefront or account.
• Restrict access to certain Platform features.
• Terminate the merchant's account.
• Cooperate with lawful requests from relevant authorities.

Serious violations may result in immediate suspension without prior notice.

Subscription fees are generally non-refundable following suspension or termination resulting from a merchant's breach, subject to mandatory rights or remedies under applicable law.

Merchants retain ownership of the content and business information they upload to Bebsai.

This may include:

• Store names and descriptions.
• Product names, descriptions and images.
• Prices and stock information.
• Order and transaction records.
• Customer information.
• Promotional material and other business content.

Merchants are solely responsible for the legality, accuracy and completeness of their products, content, business claims, pricing, stock availability and customer-facing information.

Bebsai does not independently verify every product, merchant claim, business transaction or customer communication.

You must ensure that your products and business activities comply with applicable laws, consumer protection requirements, intellectual property rights and relevant third-party platform policies.

Bebsai processes information necessary to provide its services, including merchant account information, store details, product details, order details, customer records, technical information and billing records.

You retain ownership of your business data, subject to the rights and permissions required for Bebsai to operate the Platform.

You authorise Bebsai to host, process, transmit and use your information as reasonably necessary to:

• Provide the subscribed services.
• Operate your storefront.
• Process and manage orders.
• Enable integrations requested by you.
• Provide automation and AI-powered services.
• Maintain platform security.
• Provide customer support.
• Meet legal and contractual obligations.

Merchants are responsible for ensuring that they have the necessary rights, permissions and lawful basis to upload and process their customers' personal information.

Bebsai's handling of information is further described in the Privacy Policy.

Bebsai may offer AI-powered features and automated workflows to support business operations.

Such services may include automated content generation, customer communication assistance, business suggestions, order-related workflows, data processing and other supported functionality.

You acknowledge that:

• AI-generated outputs may contain inaccuracies or incomplete information.
• Automated actions may require human review or confirmation.
• AI features that use the credit-based system consume available AI credits.
• AI services may depend on external models, APIs or infrastructure.
• You remain responsible for business decisions made using AI-generated information.
• You must not use AI features to generate unlawful, harmful, misleading or infringing content.

When available AI credits are exhausted, features requiring those credits may be restricted until additional credits are purchased.

Bebsai does not guarantee that AI outputs will be accurate, error-free or suitable for every business purpose.

Subscription purchases are generally non-refundable once successfully completed.

Cancelling a subscription does not automatically entitle you to a refund for the remaining subscription period.

AI credits and subscription fees are governed by their respective pricing, purchase and refund conditions. The applicable AI credit package or company policy will explain any specific rules concerning unused, promotional or expired credits.

If a payment is deducted but the transaction is confirmed as unsuccessful, duplicate or erroneous, you may request a payment review.

Confirmed failed-payment refunds may take approximately 2–3 business weeks (10–15 business days) after verification and submission for processing. Actual processing time depends on the relevant payment provider or financial institution.

Full details are available in the Bebsai Return & Refund Policy.

Bebsai aims to maintain reliable access to its Platform through appropriate hosting, infrastructure, security and maintenance practices.

The Platform may use cloud hosting, content delivery networks (CDNs), edge infrastructure and other technology providers to support performance and availability.

Bebsai may establish an uptime target or service availability commitment for particular plans. Unless a separate written Service Level Agreement (SLA) expressly applies, any stated target is an operational objective and not a guarantee of uninterrupted service.

Access may occasionally be interrupted due to:

• Scheduled maintenance.
• Emergency maintenance.
• Software updates and infrastructure changes.
• Hosting or network failures.
• Security incidents.
• Internet connectivity problems.
• Third-party API or integration outages.
• Events beyond Bebsai's reasonable control.

Where practicable, Bebsai will provide advance notice of scheduled maintenance that may materially affect service availability.

Emergency maintenance may be carried out without advance notice where reasonably necessary to protect the Platform or its users.

Bebsai may provide technical support through available support channels, such as ticket support, email or other communication methods.

Support availability, operating hours, response targets and service levels may vary by subscription plan.

Unless a separate support agreement states otherwise:

• Support is provided on a reasonable-effort basis.
• Response times are not guaranteed.
• Resolution times depend on the nature and complexity of the issue.
• Issues originating from third-party platforms must be handled in coordination with the relevant provider where necessary.

Merchants should provide sufficient information when reporting a technical issue, including account details, relevant transaction references and screenshots or error messages where appropriate.

Bebsai provides merchants with access to their business information through the Platform and may provide data export functionality to help merchants retrieve their records.

Merchants are responsible for exporting and retaining copies of important business information before subscription expiry, account closure or termination.

Where export functionality is available, merchants may export supported information such as:

• Product catalogues and product details.
• Order records and order information.
• Store information and settings.
• Other supported business records made available through the Platform.

The availability, format and scope of exported information depend on the relevant Platform functionality.

Merchants should complete their exports while their account and relevant features remain accessible.

Bebsai is not required to maintain permanent access to a storefront or provide indefinite export access after subscription expiry or account termination, unless otherwise required by law or agreed in writing.

A store may be considered inactive where it has remained without meaningful merchant activity for 90 consecutive days.

Where a store remains inactive for 90 consecutive days and has no active paid subscription or payment, Bebsai reserves the right to permanently remove the store information from the public Bebsai website and active storefront systems.

This may include:

• Public storefront pages.
• Product listings and product images.
• Store descriptions and content.
• Publicly accessible store information.
• Other information required to operate the inactive storefront.

Once the removal process has been completed, the storefront and its associated public store information will not be recoverable through ordinary account reactivation.

The merchant is responsible for exporting required business information before the removal conditions are met.

Bebsai may send reminders or notices before removal where practicable, but the merchant remains responsible for maintaining an active subscription and exporting required information.

Removal of a public storefront does not necessarily mean that every related record is immediately erased from all systems.

Bebsai may retain limited information in backups, security logs, billing records or other records where reasonably necessary for legal compliance, accounting, dispute resolution, fraud prevention or legitimate security purposes.

Such retained information will be handled in accordance with the Bebsai Privacy Policy and applicable law.

All rights, title and interest in Bebsai's software, source code, design, branding, trademarks, interfaces, documentation, infrastructure and technology remain with Bebsai or its licensors.

Your subscription provides a limited, non-exclusive, non-transferable and revocable right to access and use the Platform for your authorised business purposes.

You must not:

• Copy, reproduce or redistribute Bebsai's software.
• Reverse engineer or attempt to extract source code, except where permitted by law.
• Resell or sublicense Platform access without written permission.
• Remove or alter proprietary notices.
• Use Bebsai branding without authorisation.
• Attempt to gain unauthorised access to the Platform or its underlying systems.

Merchants retain their rights to their own business content and materials.

Bebsai may suspend, restrict or terminate an account where:

• The merchant breaches these Terms.
• Subscription or other applicable payments remain unpaid.
• The account is involved in suspected fraud or unlawful activity.
• The merchant uploads prohibited content or sells prohibited goods.
• The merchant misuses third-party integrations.
• The account creates a security or operational risk.
• Suspension is required by law or a relevant third-party provider.
• Bebsai discontinues the relevant service.

Where reasonably practicable, Bebsai will provide notice and an opportunity to resolve the issue before taking action.

However, Bebsai may suspend an account immediately without prior notice where necessary to prevent fraud, protect users, address security threats, comply with legal requirements or respond to serious policy violations.

Termination or suspension does not automatically entitle the merchant to a refund of successfully purchased subscription fees.

Outstanding subscription fees and other amounts incurred before termination remain payable.

Following subscription expiry or termination, the merchant may lose access to subscription-linked features, including the storefront subdomain.

Bebsai provides software infrastructure and digital services. To the maximum extent permitted by applicable law, the Platform is provided on an “as available” basis.

Bebsai does not guarantee:

• A particular level of sales, revenue, profit or business growth.
• Uninterrupted or error-free service.
• Continuous availability of third-party APIs and integrations.
• Successful delivery of parcels by third-party couriers.
• Successful settlement or processing of payments by third-party providers.
• Advertising performance or conversion results.
• Accuracy of all AI-generated outputs.
• Compatibility with every external platform, device or system.

Bebsai is not responsible for the independent actions, decisions, policies, outages or failures of third-party providers.

To the maximum extent permitted by law, Bebsai will not be liable for indirect, incidental, special or consequential losses, including loss of profits, revenue, business opportunity, goodwill or data.

Subject to applicable law, Bebsai's aggregate liability arising from the Platform will not exceed the subscription and AI consumption fees paid by the merchant to Bebsai during the three months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including mandatory consumer or data-protection rights.

You agree to be responsible for claims, losses, liabilities and reasonable expenses arising from:

• Your unlawful use of the Platform.
• Your breach of these Terms.
• Your products, services or business activities.
• Your violation of intellectual property or other third-party rights.
• Your failure to obtain necessary permissions or consents for customer data.
• Your violation of applicable laws or third-party platform policies.

This obligation does not apply to the extent that a claim results from Bebsai's own unlawful conduct, negligence or breach of obligations that cannot lawfully be transferred.

Bebsai may update, modify or discontinue parts of the Platform to improve functionality, security, performance or compliance.

Bebsai may also revise these Terms from time to time.

The updated version will be published on the website or within the Platform with a revised “Last Updated” date.

Where changes materially affect your rights or obligations, Bebsai will seek to provide reasonable notice.

Your continued use of the Platform after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.

Bebsai will not be responsible for delays or failure to perform obligations caused by circumstances beyond its reasonable control.

Such circumstances may include natural disasters, floods, fires, epidemics, war, civil unrest, government actions, power failures, internet disruptions, cyberattacks, hosting provider outages, telecommunications failures or third-party infrastructure failures.

Bebsai will take reasonable steps to resume affected services when the circumstances permit.

These Terms are governed by the laws of Bangladesh.

If you have a complaint or dispute concerning Bebsai, you should first contact our support team so that we can attempt to resolve the matter amicably.

If the dispute cannot be resolved through discussion, either party may seek remedies through the competent courts or authorities in Bangladesh.

Nothing in these Terms limits rights or remedies available under applicable law.

These Terms, together with the applicable policies and any separate written agreement, form the agreement between you and Bebsai concerning your use of the Platform.

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply to the extent legally permitted.

Failure by Bebsai to enforce a provision does not constitute a waiver of its right to enforce that provision later.

You may not transfer or assign your rights or obligations under these Terms without Bebsai's prior written consent.

Bebsai may transfer its rights and obligations as part of a lawful business restructuring, merger, acquisition or transfer of the relevant business, subject to applicable law.

These Terms may be made available in English or Bangla. In case of a discrepancy, the version designated as the legally controlling version by Bebsai will apply, subject to applicable law.

For questions, complaints or requests concerning these Terms, contact:

Bebsai

• Legal Entity: Fintech-point
• Business Address: 3/2 Kalibari road, Mymensingh 2200
• Website: https://www.bebsai.com
• Support Email: info@bebsai.com
• Legal/Privacy Email: info@bebsai.com

By registering, creating a storefront or purchasing a subscription, you acknowledge that you have read and agreed to these Terms & Conditions.