Return and Refund Policy

This policy applies to payments made directly to Bebsai for:

• Monthly or other subscription plans.
• AI-powered services and consumption charges.
• Other digital services or add-ons expressly offered and billed by Bebsai.

It does not govern refunds for purchases made from third-party merchants, payment gateways, courier companies or other external service providers.

All successfully completed subscription purchases are non-refundable.

Once a subscription payment has been successfully processed and the subscription has been activated or made available, the payment cannot ordinarily be refunded because:

• You decide not to continue using the service.
• You do not use the subscription during the billing period.
• You change your business plans.
• You cancel before the end of the subscription period.
• You do not use all the features or allowances included in your plan.
• You purchase the wrong plan or later decide to change plans.

Cancelling a subscription stops future renewals where applicable. It does not automatically refund a payment for an already-started or completed subscription period.

This policy is subject to any refund or remedy that may be required under applicable law.

A payment may sometimes be marked as failed, pending or unsuccessful even though the amount has been deducted from your bank account, card, mobile financial service or other payment method.

If this happens:

• Check the transaction status with your payment provider.
• Allow reasonable time for the payment status to update.
• If the amount remains deducted and the transaction is confirmed as unsuccessful, contact Bebsai support.
• Provide the transaction ID, payment reference, date, amount and relevant supporting information.

Bebsai will verify the transaction with the relevant payment provider.

For a confirmed failed transaction where the amount was deducted but Bebsai did not receive or successfully record the payment, the refund or reversal process may take approximately 2–3 business weeks (10–15 business days) after confirmation and submission of the refund request.

The actual time may depend on the payment gateway, bank, mobile financial service provider or other financial institution. Bebsai cannot guarantee the exact date on which the funds will appear in your account.

If the payment provider reverses the transaction directly, the refund will be subject to that provider's processing timeline.

If you are charged more than once for the same subscription or invoice due to a verified duplicate transaction, contact Bebsai support with the relevant transaction references.

After verification, Bebsai will arrange an appropriate reversal or refund for the confirmed duplicate amount, subject to payment-provider processing and applicable law.

AI consumption charges are based on the usage recorded by Bebsai's systems and the applicable pricing.

AI consumption charges are generally non-refundable once the relevant usage has been processed and recorded.

If you believe that a charge is incorrect, duplicated or caused by a technical billing error, contact Bebsai support with the relevant invoice, usage record and details of the issue.

Bebsai will review verified billing errors and make an appropriate correction where justified.

You may cancel your subscription in accordance with the cancellation process available in your account or by contacting Bebsai support.

Unless your plan states otherwise:

• Cancellation prevents future subscription renewals.
• Your existing subscription remains available until the end of the paid period, unless access is suspended for a valid reason.
• Subscription fees already paid are not refunded.
• AI consumption and other charges incurred before cancellation remain payable.

To request a review of a failed payment, duplicate payment or suspected billing error, contact:

Please include:

• Your registered Bebsai email or account ID.
• Transaction ID or payment reference.
• Payment date and amount.
• Payment method or provider.
• A brief explanation of the issue.
• Supporting transaction evidence, where available.

Where a refund is approved, it will ordinarily be returned through the original payment method or processed through the relevant payment provider.

Bebsai may request additional information reasonably necessary to verify the transaction and prevent fraud.

The time required for the refund to appear in your account depends on the payment provider and financial institution.

Payments processed through external payment gateways, banks or mobile financial service providers may be subject to their own terms, procedures and processing timelines.

Bebsai is responsible for reviewing payments and billing records within its own systems. The external payment provider remains responsible for its independent payment processing and settlement operations.

Bebsai may review exceptional cases involving verified technical errors, duplicate charges, unauthorised transactions or service failures attributable to Bebsai.

Nothing in this policy is intended to remove or restrict any mandatory rights or remedies available to customers under applicable law.

For refund requests and billing questions: